Help Getting To and From Our Center

Reliable transportation can make it easier for your loved one to participate in meaningful activities, receive daytime support, and stay connected with others. Home Away From Home helps members and families understand and coordinate transportation options through DELGO Community Transit.

Introduction

Making the Trip More Manageable

Getting to an adult day center should not be the most difficult part of receiving support. Our team can help you understand the transportation process, provide the information needed for trips to and from our center, and answer questions about coordinating a member’s attendance schedule. Transportation vehicles and drivers are provided by DELGO Community Transit. DELGO makes all final decisions regarding rider registration, eligibility, trip availability, routes, pickup times, fares, passenger assistance, and ride approval.

How It Works

How Transportation Coordination Works

1. Tell Us You Need Transportation Help

Contact Home Away From Home and let us know that transportation may be needed. We will ask a few basic questions about the member’s attendance schedule and the type of assistance being requested.

2. Complete DELGO’s Rider Requirements

Members must meet DELGO’s current registration and program requirements before transportation can be scheduled.

Our team can direct you to the appropriate DELGO information and help you understand what to do next.

3. Request the Ride

The member or an authorized representative may request transportation directly through DELGO.

Depending on the member’s needs and Home Away From Home’s approved procedures, our team may also assist with communicating attendance details, center hours, and ride changes to DELGO after appropriate authorization has been obtained.

4. Confirm the Attendance Schedule

Keep both Home Away From Home and DELGO informed of schedule changes, absences, vacations, late arrivals, or early departures.

Notifying Home Away From Home does not automatically cancel or change a DELGO ride.

How Home Away From Home Can Help

Support From Our Team

Home Away From Home can help members and families:

• Locate current DELGO registration and rider information.
• Understand which transportation questions should be directed to DELGO.
• Confirm our center’s address, entrance, operating hours, and planned attendance schedule.
• Communicate a member’s approved attendance days to DELGO when authorized and operationally appropriate.
• Identify questions to ask about wheelchairs, walkers, escorts, companions, or passenger assistance.
• Coordinate communication when an enrolled member’s program schedule changes.
• Determine whom to contact when a member will be absent or delayed.
  

Our role is to support communication and coordination. DELGO remains responsible for operating and approving the transportation service.

What DELGO Manages

Transportation Decisions Made by DELGO

DELGO Community Transit is responsible for:

• Rider registration and eligibility.
• Acceptance or denial of trip requests.
• Ride availability and scheduling.
• Pickup and return windows.
• Drivers, vehicles, routes, and dispatch.
• Service areas and destination limitations.
• Fares, payment methods, and transportation charges.
• Wheelchair-accessible vehicle assignments.
• Escort or companion arrangements.
• Curb-to-curb or requested passenger assistance.
• Weather-related suspensions, delays, and cancellations.
  

Because transportation is a shared-ride service, members may travel with other passengers. Travel may take longer than it would in a private vehicle.

Assistance on a Member’s Behalf

Help With Ride Coordination

An enrolled member or authorized representative may ask Home Away From Home for help communicating with DELGO about transportation to and from the center.

An enrolled member or authorized representative may ask Home Away From Home for help communicating with DELGO about transportation to and from the center.

• Confirm the identity of the person making the request.
• Confirm that the person is the member or is authorized to act for the member.
• Obtain permission to share limited transportation-related information.
• Confirm the member’s attendance schedule and transportation needs.
• Explain which requests must still be made directly to DELGO.
  

Transportation coordination does not transfer responsibility for the ride to Home Away From Home. DELGO retains final authority over all transportation decisions.

With the member’s or authorized representative’s permission, our staff may assist with requesting, confirming, changing, or canceling DELGO transportation for trips to and from Home Away From Home.

Accessibility and Mobility

Mobility Devices and Passenger Assistance

Transportation needs are different for every member.

Tell DELGO about any wheelchair, walker, mobility device, escort, entrance, or passenger-assistance need when requesting a ride.

DELGO offers wheelchair-accessible vehicles, but an accessible vehicle must be requested and arranged through DELGO. Door-to-door or other passenger assistance may also require advance notice and DELGO approval.

Transportation accessibility and center eligibility are separate considerations. Home Away From Home will independently review whether our center can safely support a prospective member’s care, mobility, transfer, supervision, and personal-assistance needs.

Information Families Should Prepare

Information to Have Ready

Before requesting transportation, be prepared to provide or confirm:

• The member’s name.
• The pickup location and correct entrance.
• A reliable contact number.
• Home Away From Home’s address and designated entrance.
• The planned arrival and departure times.
• The days the member expects to attend.
• Any wheelchair, walker, or mobility-device information.
• Whether an escort or companion is needed.
• Any passenger-assistance request.
• The responsible contact for schedule changes.
• DELGO rider registration information, when applicable.
  

Do not send Social Security numbers, payment information, medical records, insurance numbers, rider identification numbers, or copies of identification through the general website contact form.

Scheduling and Availability

Plan Transportation Early

Transportation is subject to registration, scheduling requirements, vehicle capacity, shared-ride availability, and DELGO approval.

We recommend beginning the process as early as possible.

Registering for Home Away From Home, scheduling a tour, or submitting a transportation request to our team does not automatically schedule a ride.

For current scheduling deadlines, fares, service areas, and rider requirements, review DELGO’s official rider information or contact DELGO directly.

Arrival, Departure, and Schedule Changes

Keeping Everyone Informed

Please notify both organizations when plans change:

• Contact DELGO about the status, cancellation, or modification of a transportation reservation.
• Contact Home Away From Home when the member will be absent, late, arriving early, or leaving at a different time.
• Do not assume that contacting one organization automatically updates the other.
• For immediate vehicle-location or pickup questions, contact DELGO.
• For questions about attendance or the member’s day at the center, contact Home Away From Home.
  

During scheduled program hours, members arriving through coordinated transportation should use our designated entrance. A member of our team will assist with the center check-in process.

Emergency Notice

Non-Emergency Transportation Only

DELGO shared-ride transportation and Home Away From Home transportation coordination are not emergency medical transportation services.

For a medical or safety emergency, call 911.

Frequently Asked Questions

Common Questions About Transportation Coordination 

Many families arrive with concerns and leave as our biggest supporters. While we are gathering more testimonials, our community consistently shares stories of loved ones who find new friends, rediscover their interests, and look forward to each day. Caregivers tell us they finally feel at ease, knowing their parent is valued and engaged, not just supervised.